Call Us On: 01475
788200
General Terms and
Conditions
BY USING THIS WEBSITE,
YOU CONFIRM THAT YOU ARE AGREEING TO KEEP TO OUR TERMS AND
CONDITIONS. IF YOU DO NOT ACCEPT OUR TERMS AND CONDITIONS,
PLEASE DO NOT USE THE WEBSITE.
WE WILL SHOW THE MOST UPTO-DATE VERSION OF THESE TERMS AND
CONDITIONS ON OUR WEBSITE AT WWW.THOMSON-COMMS.CO.UK
IF YOU DO NOT HAVE
ACCESS TO THE INTERNET, PLEASE CONTACT THOMSONS ON 01475 788200
AND WE WILL SEND YOU THE LATEST VERSION.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY SET OUT
THE AGREEMENT BETWEEN YOU AND THOMSONS AND YOUR RIGHTS AND
OBLIGATIONS. IN PARTICULAR, YOUR ATTENTION IS DRAWN TO CLAUSES
3.1,3.5, 5.2, 7, 9 & 10.9.
Your agreement with us (this "Agreement") is made up of the
following documents:
(i) The Order Form or Voice Recording (as applicable); (ii) Any
Product Specific Terms and Conditions together with any
Schedules and Appendices attached; (iii) These General Terms and
Conditions; (iv) The relevant Tariffs for the Services (where
applicable); and (v) any further conditions relating to specific
services (where set out in an applicable schedule).
The documents are listed in order of precedence. In the event of
an express conflict between the documents above whichever is
higher on the list will take precedence, but in absence of an
express conflict the terms and conditions referred to above are
supplemental to one another. All terms and conditions are
available at http://thomson-comms.co.uk/terms-and-conditions/.
In this document references to "Us", "We" and "Thomsons" shall
mean Thomson Communications UK Limited.
References to "You", "Your" and "Customer" shall mean the
customer entering into this agreement.
References to "Both of us" or "the Parties" shall mean both Us
and You.
1. Definitions in this
agreement:
"Act" means the
Communications Act 2003 and any amendments to the Act from time
to time or any subsequent substitution thereof.
"Airtime Service Provider" means a third-party supplying airtime
services to the Customer. "Change of Control" means in relation
to the Customer where there is a material change in the
exercise, control or holding of the voting shares (unless this
is due to an internal group reorganisation). "Thomsons" means
Thomson Communications UK Limited whose registered office is at
56 Captain Street, Greenock, Renfrewshire, PA15 4LQ (Registered
Number SC107425).
"Commencement Date" means the date upon which the Customer
either signs the Contract or if the Service(s) have been ordered
over the telephone or via the internet, the date upon which the
Customer agrees to the terms of this Contract.
"Connection Date" means the date of the connection of the
Service(s).
"Credit Limit" means the monthly amount (if any) of Charge which
Thomsons has determined cannot be exceeded by the Customer.
"Customer" means the person or company so named on the
agreement. Thomsons reserves the right to deal with anyone
reasonably appearing to Thomsons to be acting with the
Customer's authority or permission.
"Direct Debit" means any request(s) for any payment or series of
payments by bank direct debit payment method.
"Early Termination Charges" means any charges which become due
and payable to Thomsons if the Customer decides to end the
contract before the end of the Minimum Term and (if applicable)
where the Customer has not achieved the Minimum Call Spend as at
the date of the notice of termination.
"Equipment" means any equipment or product (including for the
avoidance of doubt mobile telephones) supplied by Thomsons or
any third party on behalf of Thomsons to the Customer.
"Minimum Call Spend" means the level of spend which the Customer
has committed to over the Minimum Term as set out in this
agreement.
"Minimum Term" means the minimum period of 12 months from the
Commencement Date or such other period as is prescribed for the
relevant service or as is otherwise detailed in the agreement.
"Mobile Services" means the provision of services in relation to
mobile telephony.
"Rebate" means where any Services (if any) comprise or include
services where an amount is paid by Thomsons to the Customer by
way of a return on what has already been paid ("Rebate Service"
shall be construed accordingly).
"Service Credit" means the amounts payable (if any) by Thomsons
to the Customer in accordance with clause 2.17.
"Service Failure" means any failure, error or defect in the
provision of the Service(s) by Thomsons but excludes failures,
errors or defects arising from, caused or contributed to by the
Customer's acts and/or omissions or third parties including, but
not limited to, any third party operator of the communications
services or equipment or anything that arises as a result of
something beyond Thomsons reasonable control.
"Service Level" means the standard of performance (if any) in
relation to a Service(s)
"Services" means the provision of telecom services and/or
Equipment and/or Mobile Services and/or fraud monitor, line
assurance and services provided by Thomsons relating to the
Internet and any related service provided by Thomsons to the
Customer under this agreement.
"Small Business Customer" has the meaning as set out in the
OFCOM General Conditions from time to time and currently means a
customer who is neither himself a communications provider, nor a
person who is such a customer in respect of an undertaking
carried on by him for which more than 10 individuals work
(whether as employees or volunteers or otherwise).
2. The Services and
Equipment
What Services Thomsons
Provide
2.1 Save as provided in
these terms and conditions Thomsons shall provide the Customer
with such Services and Equipment as are requested by the
Customer and any use of the Services or payment for the Services
is deemed acceptance of these terms and conditions. In respect
of fraud monitor, line assurance and other services the
additional terms and conditions set out on our website shall be
deemed to be incorporated herein. Thomsons shall only become
liable to supply Services to the Customer once satisfactory
responses to credit checks and criminal bureau checks have been
received by Thomsons and (where appropriate) any airtime service
provider. Thomsons will monitor and record information relating
to a customer's trade performance and such records will be made
available to credit reference agencies, who may share that
information with other businesses in assessing applications for
credit and fraud prevention.
2.2 The Customer shall be responsible for the safe keeping and
safe and proper use of the Services and any related Equipment
after installation of the Services and the Customer undertakes
in particular:
2.2.1 not to cause any attachments other than those approved for
connection under the Act to be connected to any Equipment.
2.2.2 not to contravene the Act or any other relevant
regulations or licences.
2.2.3 not to allow any unauthorised access to the Equipment or
the Services.
2.3 The Customer hereby agrees that its apparatus shall at all
times conform to the standard or standards (if any) for the time
being designated under the Act and Thomsons shall not be under
any obligation to connect or keep connected any Customer
apparatus if it does not comply or if in the reasonable opinion
of Thomsons it is likely to cause death, personal injury, damage
or to impair the quality of any Services provided by Thomsons.
2.4 The Customer undertakes to use the Services in accordance
with the Act and Thomsons acceptable use policy and fair usage
policy (as published from time to time at
www.thomson-comms.co.uk/terms-and-conditions) and the Customer
further undertakes not to use the Services and to procure that
none of its employees use the Services:
2.4.1 as a means of communication for a purpose other than that
for which the Services are provided, and
2.4.2 for the transmission or receipt of any material which is
defamatory offensive or of an abusive or menacing character or
otherwise is in breach of Thomsons acceptable use policy.
2.5 Any Equipment supplied by Thomsons further to a rental
agreement remains the property of Thomsons and must be made
available for collection on the expiry or termination of this
agreement.
2.6 The Customer will not procure or be party to an agreement or
arrangement to provide or receive telecommunications material,
Services or services similar to the Services by way of
telecommunication provision via the Equipment without the
permission of Thomsons in writing and the prior payment in full
for the Equipment. For the avoidance of doubt the use and/or
provision of services using the Equipment and/or Services which
may be deemed by the airtime services provider as a gateway is a
material breach of this agreement.
2.7 The Customer shall not publicise any number in any way or
commit to any advertising or publicity until such time as it has
received from Thomsons in writing confirmation that the number
is live and tested. Thomsons will use reasonable endeavours to
provide you with the Services by the dates agreed with you and
to continue to provide the services until this agreement is
terminated. Thomsons will not be liable for any loss or damage
should the Service not commence or restart on the agreed date.
Where Thomsons is supplying network services as part of the
Services the Customer must provide to Thomsons details of all
the related services that it wishes to receive relating to any
telephone number that the Customer wishes to use. Thomsons will
provide network Services through such party as it deems
appropriate.
2.8 The Customer shall give Thomsons at least 30 days' written
notice in the event that above average use of the Services is
likely to occur. Thomson shall not be liable for
failure/withdrawal of any part of the Services should such
notice not be given.
2.9 Thomsons acceptable use policy and fair usage policy form
part of this agreement and includes any restrictions imposed on
Thomsons by the provider to it of the Services and/or Equipment
and is designed to protect the level and quality of the services
that Thomsons offers to all of its customers and permits
Thomsons to regulate the Customer's use of the Services. The
Customer acknowledges that, in respect of any broadband speeds,
any speeds quoted by Thomsons are approximate only and that the
level of service that can be obtained by the Customer will be
dependent on factors outside the control of Thomsons including
but not limited to the geographical proximity of the Customer to
the local exchange and the quality of the infrastructure serving
the Customer's premises.
2.10 The Customer hereby specifically authorises Thomsons to
send/resend CPS during the continuance of this agreement, and
hereby waives Thomsons obligation to notify it of the same being
done. If the Customer wishes to receive such notification, then
it must so inform Thomsons in writing.
2.11 Where Thomsons provides software to the Customer as part of
the Services and/or Equipment, the Customer acknowledges that,
unless otherwise set out in this agreement, all intellectual
property rights in any such software and/or Equipment remain
with Thomsons, or its suppliers or licensors. Thomsons hereby
grants a non-exclusive licence of the software to the Customer
solely for the use of the same by the Customer in connection
with the Services and/or Equipment. This licence automatically
terminates on termination of this agreement. Thomsons does not
warrant that the software will be error free and the Customer
hereby agrees to make proper backups of all data. The Customer
agrees that it will not copy, decompile or modify the software
without the prior written consent of Thomsons and will not
distribute the software to any third party.
2.12 Where Thomsons incur site survey, provisioning, engineering
or other fees (whether its own or to a third party) associated
with meeting the customer's requirements and/or subsequently the
line does not become operational for any reason then Thomsons
have the right to charge the customer fees of up to £120 per
line together with any charges levied on Thomsons by a third
party in bringing the associated infrastructure up to the
relevant standard.
2.12.1 If the Customer instructs Thomsons to cease or port the
provision of a NGN (non-geographic number) Thomsons has the
right to charge the Customer a disconnection fee of £125 for
each NGN number.
2.13 Where the Customer is a Small Business Customer, they have
the right to cancel the agreement within 7 days of the date of
the contract. Cancellation can be made by notifying Thomsons by
fax, email or telephone. Any services used within this period
will be chargeable. Any third-party costs incurred by Thomsons
within this period at the request of the Customer will be
chargeable. Cancellation charges may apply if the service is
terminated outside of prescribed timescale. Small Business
Customers may have additional rights in respect of contract
renewal periods. Please see www.ofcom.org.uk for further
information.
2.13.1 Where the Customer is not a Small Business Customer but
is entitled or permitted by Thomsons to cancel the agreement
during any initial cancellation period, any services used within
this period will be chargeable and any third party costs
(including cancellation fees) incurred by Thomsons within this
period at the request of the Customer will be chargeable.
Cancellation charges may apply if the service is terminated
outside of prescribed timescale.
2.14 Where the Customer is a Small Business Customer, they have
the right to take unresolved complaints to an approved
Alternative Dispute Resolution agency eight weeks after the
complaint was made. CISAS is an independent approved Alternative
Dispute Resolution agency which provides this service free of
charge.
2.15 Where Thomsons allocate to the Customer a telephone number
or code as part of the Services, the Customer acknowledges that
they will not acquire any legal, equitable or other rights in
relation to any such telephone numbers or codes. Thomsons can
withdraw or change any such telephone numbers or codes but will
only do so if it is required to under any legal or regulatory
changes.
What Level of Service Thomsons Provides
2.16 Thomsons will provide the Service(s) in accordance with the
terms of this agreement and shall use reasonable skill and care
when providing the Service(s).
2.17 Thomsons does not guarantee that the Services will be
continuously available or free from Service Failures.
2.18 If a Service Level is not achieved by Thomsons as a result
of a Service Failure, Thomsons will, subject to Clause 7, pay to
the Customer a Service Credit.
3. How long this
agreement lasts and when can it be ended
3.1 The obligations for
each of the parties start on the following dates:
3.1.1 (a) The Customer's obligations start on the Commencement
Date and will continue for the Minimum Term and thereafter for
further periods each equivalent to the Minimum Term until
terminated by either party giving to the other not less than 30
days' prior written notice but not greater than 60 days' prior
written notice expiring at the end of the Minimum Term or at the
end of any subsequent period as appropriate.
3.1.1 (b) Where the Customer has provided notice in accordance
with Clause 3.1 but fails to transfer their services away from
Thomsons within 30 days following the expiry of the Minimum Term
or the expiry of any subsequent period, this will be deemed as
acceptance by the Customer of continuing to contract with
Thomsons for a further period equivalent to the Minimum Term
(unless Thomsons agree otherwise).
3.1.2 Thomsons obligations start on the Connection Date.
3.2 Either party shall be entitled forthwith to suspend and/or
terminate this agreement by giving written notice to the other
if:
3.2.1 the other commits a continuing or material breach of this
agreement and, if the breach is capable of remedy, fails to
remedy it within 14 days (but 7 days in the case of failure by
the Customer to pay the Charges) after receipt of a written
notice giving full particulars of the breach and requiring it to
be remedied; or
3.2.2 an administrator takes possession or a receiver is
appointed over any of the property or assets of the other party,
the other party makes any voluntary arrangement with its
creditors or becomes subject to an administration order, the
other party becomes bankrupt or goes into liquidation (except
for the purposes of an amalgamation, reconstruction or other
reorganisation and so that the company resulting from the
reorganisation effectively agrees to be bound by or to assume
the obligations imposed on the other party under this
agreement); or
3.2.3 the other party ceases, or threatens to cease, to carry on
business.
3.3 Thomson may terminate this agreement immediately if:
3.3.1 any licence or agreement under which Thomsons or the
Customer has the right to run its telecommunications system and
in the case of the Customer connect it to the Thomsons system is
revoked, amended or otherwise ceases to be valid; or
3.3.2 the Customer is suspected, in the reasonable opinion of
Thomsons, of involvement with fraud or attempted fraud in
connection with use of the Services or this Agreement;
3.3.3 Thomsons are instructed by OFCOM or any other competent
legal or regulatory authority to stop providing the Service(s)
to the Customer;
3.3.4 the Customer has breached the agreement in such a way that
Thomsons could be in breach of any Legislation and/or in breach
of any agreements with its third party providers required to
provide the Service(s);
3.3.5 The Customer commits persistent non-material breaches
(which, in aggregate amount to a material breach);
3.3.6 Thomsons reasonably suspects that the Customer is unable
to pay or is refusing to pay Thomsons charges and/or budget plan
payments;
3.3.7 A Change of Control takes place or is proposed.
3.4 For the purpose of clause 3.2, a breach shall be considered
capable of remedy if the party in breach can comply with the
provision in question in all respects other than as to the time
of performance (provided that time of performance is not of the
essence).
3.5 The Customer can terminate this agreement by giving Thomsons
one month's written notice:
3.5.1 for convenience before the end of the Minimum Term, but
acknowledges that Thomsons shall be entitled to invoice the
Customer any Early Termination Charges for either the agreed
Minimum Spend Levels that the Customer would have paid for had
they not terminated the agreement early, or if there is no
Minimum Spend Levels, the average charges over the previous six
months' invoices prior to the date of termination times by the
remaining months of the Minimum Term. The Customer further
acknowledges that the above remedy for Thomsons is a fair and
reasonable estimate of Thomsons loss incurred as a result of the
early termination of the agreement by the Customer; or
3.5.2 If Thomsons changes the Terms and Conditions pursuant to
clause 10.2, for the avoidance of doubt, if the Customer
terminates pursuant to this clause 3.5.2, there shall be no
Early Termination Charges incurred by the Customer to Thomsons.
3.6 A waiver by either party of a breach of a provision of this
agreement shall not be considered as a waiver of a subsequent
breach of the same or another provision.
3.7 In the event of termination by either party for any reason:
(a) Thomsons shall be entitled to recover from the Customer:
(i) the Equipment or cost thereof as appropriate including,
where
appropriate, but not limited to the cost of installing or
removing the Equipment;
(ii) all liabilities, claims, costs, losses and expenses
incurred by Thomsons (including the initial CPS and engineering
costs and of providing the Services);
(iii) all losses suffered by Thomsons by way of third party
claw-back where such claw-back is due to the breach by the
Customer of this agreement or the third party agreement; and
3.7.1 Until such time as the Customer has transferred to a new
provider, Thomsons shall be entitled to amend its charges to its
standard published usage charges upon giving the Customer one
month's written notice of any such change. Any such increase in
charges will be effective for any use of the Services after the
date of such notice
3.7.2 Leased lines and certain other services may incur
additional charges as a result of third-party termination costs
incurred by Thomsons. Please enquire for details of applicable
charges.
3.8 The rights to terminate this agreement given by this clause
3 shall not prejudice any other right or remedy of either party
in respect of the breach concerned (if any) or any other breach.
Continued use of the Services post termination will result in
Thomsons levying its standard published usage charges for all
Services used, which charges the Customer shall pay immediately
upon demand.
3.9 Where the Customer cancels part only of a bundle of
Services, Thomsons reserves the right (in addition to its rights
under clause 3.7) to charge the to amend charges to the Customer
for the remaining Services to its standard rates.
4. Access to premises
4.1 To enable Thomsons
to comply with its obligations under the Agreement:
4.1.1 the Customer shall allow or procure permission for
Thomsons and any other person(s) authorised by Thomsons to have
reasonable access to the Customer's premises and the Services'
connection points or, where network connection services form
part of the Services, such location on the Customer's premises
and/or any neighbouring premises as Thomsons reasonably requires
and shall at all times provide such reasonable assistance as
Thomsons requests.
4.1.2 Thomsons will endeavour to carry out work by appointment
and during normal working hours, but may request the Customer to
provide access at other times. If at the request of the Customer
Thomsons carries out work outside its normal working hours the
Customer will be responsible for Thomsons reasonable additional
charges.
4.1.3 unless otherwise agreed the Customer shall at its own
expense carry out such site preparations as Thomsons may
reasonably require. Where a site survey is carried out the costs
thereof and of any required work identified in the site survey
shall be borne by the Customer.
4.2 If the Customer requests maintenance or repair work which is
found to be unnecessary or results from an act or omission of
the Customer, Thomsons will charge for the work and the costs
incurred.
4.3 The Customer hereby duly authorises Thomsons, its dealers
and agents to reprogram and or remove existing access equipment
in order to provide the Services. In the event that the work is
undertaken by the Customer's existing maintainer and not
Thomsons, Thomsons will pay a maximum contribution of £75 plus
vat towards any charges raised by the Customer's existing
maintainer. The Customer to pay all other costs.
4.4 Where BT Openreach charges Thomsons for repairs (and/or
engineering call out), and the fault is due to damage to the
Customer's equipment, Thomsons reserves the right to invoice the
Customer for the amount of such BT Openreach charge together
with an administration charge of £25.
4.5 Where required by Thomsons, the Customer shall ensure that
environmental conditions are maintained for Equipment.
5. What Thomsons
Charge and When the Customer Must Pay Thomsons
5.1 Unless otherwise
specified in writing by Thomsons the Customer agrees to pay
Thomsons charges and/or budget plan payments monthly by Direct
Debit, the first payment to be made at the discretion of
Thomsons within thirty days of the start of the provision of the
Services and in accordance with the applicable tariffs. Where
network connection and/or line rental services form part of the
Services the charges shall be paid in advance.
5.2 Usage charges will be such charges for the use of the
Services by either (i) the Customer or (ii) any third party who
has accessed the Equipment without the Customer's authority and
fraudulently used the Services as Thomsons may notify to the
Customer from time to time by e-mail or by post. Details of the
Customer's current charges can be obtained by emailing Thomsons
at enquiries@thomson-comms.co.uk with full account details.
There will be a minimum monthly usage charge and low usage
charge for each Service as set out in Thomson's price list from
time to time. Usage charges payable shall be calculated by
reference to any data recorded or logged by Thomsons or its
service carrier and not by reference to any data recorded or
logged by the Customer. Thomsons shall be entitled to estimate
the usage charges in circumstances where the relevant data is
not available to Thomsons in a timely manner, and any estimated
usage charge shall be reconciled on a subsequent invoice.
5.2.1 Unless otherwise stated all other amounts due from the
Customer to Thomsons shall be paid within 7 days of the date of
Thomson's invoice.
5.3 If the Customer fails to make any payment on the due date
then, without limiting any other right or remedy available to
Thomsons (such failure to pay being a material breach of this
agreement), Thomsons may charge the Customer (i) an
administration fee of £25 and/or statutory compensation at the
prevailing rate and (ii) interest (both before and after any
judgment) on the amount unpaid, at the rate of 8 per cent per
annum above Barclays Bank base rate from time to time, until
payment in full is made (a part of a month being treated as a
full month for the purpose of calculating interest).
5.4 The price for the Services is exclusive of any applicable
value added tax, which the Customer shall be additionally liable
to pay to Thomsons.
5.5 The Customer agrees to pay Thomsons in full without any
set-off all sums due to Thomsons under this Agreement.
5.6 Thomsons shall be entitled to require the Customer to pay a
deposit in respect of future usage charges and the Customer
shall pay the amount so required within 7 days of a request for
the same.
5.7 The Customer authorises Thomsons to vary the amount,
frequency and time of any Direct Debit to such level as Thomsons
deem reasonably appropriate (a) to take account of either an
increase or decrease in usage of the Services by the Customer
(b) to reduce such indebtedness of the Customer to Thomsons
and/or (c) to such other operational matter affecting the
Services as Thomsons shall in its discretion deem reasonable.
5.8 If the Customer elects an alternative payment method to that
of paying by monthly Direct Debit, Thomsons shall be entitled to
charge a monthly administration fee of £7.50.
5.9 If any payment is cancelled or returned unpaid by the
Customer's bank or if the Customer fails to discharge any
invoice within 7 days of its date, then without prejudice to any
right or remedies under this Agreement, Thomsons shall from the
time of such failure provide the Services at the standard
published usage charges and in addition the Customer agrees to
pay Thomsons an administration fee of £35. For the avoidance of
doubt the time of payment is of the essence of this Agreement
and a failure to pay on time or the cancellation of a Direct
Debit shall be a material breach of contract allowing Thomsons
to terminate this Agreement immediately. Invoices paid by credit
card incur an additional charge of 1.8% of the payment value.
5.10 Should the Customer have any dispute with regard to the
usage charges or any other charges, the Customer shall give
written notice to Thomsons of the amount in dispute and the
reason for the dispute. Any rectification or amendment of such
disputed charges are limited to the 6 months prior to the
written notification being received by Thomsons and remains at
Thomsons sole discretion such discretion not to be unreasonably
withheld. Such notice must be received prior to the Customer not
paying any amount due to Thomsons, failing which the Customer
shall be deemed to be in breach of contract and clause 3.3.3
shall apply together with clause 5.8 and clause 5.3 in respect
of the entire balance. The Customer shall remain liable to pay
all amounts not in dispute in accordance with the terms of this
agreement.
5.11 The Customer remains liable for all charges whether the
Customer or someone else used the services and whether the
services were used with the Customer's knowledge and consent or
otherwise including and not limited to fraudulent calls made by
a rogue callers and calls made by any third party who has gained
unauthorised access to the Customer's system.
5.12 Thomsons retain the right to vary the charges set out in
the tariff at any time upon giving the Customer 7 days' notice
such notice to be given either on the monthly invoice or on
www.thomson-comms.co.uk/terms-and-conditions and continued use
of the Service is deemed acceptance of these changes.
5.12.1 Where the Customer is a Small Business Customer, we will
provide at least 30 days' notice of a change to service pricing
in writing to you and/or publish the change on our website at
www.thomson-comms.co.uk/terms-and-conditions. The change to
price will not take effect until the end of the 30-day period.
As a Small Business Customer, the Customer has the right to end
the contract for the service in question with Thomsons by giving
not less than 10days' notice in writing within 10 days of our
notification of the relevant change to pricing. If the Small
Business Customer fails to exercise their right to cancel,
continued use of service by the Small Business Customer is
deemed as acceptance of the relevant change.
5.13 Where the Customer requests the cancellation of a Directory
Listing product, they will remain liable for the Directory
Listing charges until the next publication of the phone book by
BT when the listing will be deemed removed.
5.14 Any calls that are routed by any means beyond the control
of Thomsons and for which you are invoiced by another provider
will remain the responsibility of the customer.
5.15 Should a Small Business Customer fail to renew their
Agreement prior to the Minimum Term, Thomsons reserves the right
to set the tariff to standard rates (for current standard rates
please see www.thomson-comms.co.uk/terms-andconditions).
5.16 Thomsons may at its absolute discretion impose a Credit
Limit on the Customer's account and any such Credit Limit can be
amended at any time without prior notice.
5.17 Where a Rebate is due and payable to the Customer by
Thomsons, the Customer authorises Thomsons to raise a self-bill
on its behalf. Thomsons will notify the Customer of the amount
of Rebate and, subject to clause 5.19, Thomsons will pay the
Rebate due to the Customer within 45 days following the invoice
or (if later) within 7 days of the date of receipt by Thomsons
of the sums due from the relevant third party carrier.
5.18 Thomsons shall have the right at any time to amend the
amount of any Rebate by giving the Customer written notice prior
to the effective date of the revision which shall apply to all
Rebate Services where a Rebate is payable provided to the
Customer on or after the date of effective revision of the
Rebate rate change.
5.19 Thomsons may withhold any Rebate due to the Customer under
the following circumstances:
5.19.1 Thomsons has reasonable grounds to believe that the
relevant Rebate Service is being used for illegal or fraudulent
activity or otherwise in breach of this Contract; or
5.19.2 Thomsons is notified of a decision or a request by a
regulatory body (e.g. Phonepay Plus) relating to a Rebate
Service to pay any fine or administrative charge incurred as a
result of the Customer's misuse of the relevant Rebate Service;
or
5.19.3 The relevant network operator withholds payment of the
relevant Rebate (in whole or part) due to Thomsons in relation
to a Rebate Service used by the Customer; or
5.19.4 The relevant network operator claims repayment of any sum
paid to Thomsons in relation to a Service used by the Customer
6. When Thomsons can
Suspend the Services
6.1 Thomsons shall be
entitled, for business, operational or technical reasons or in
order to comply with any numbering scheme or other obligation
imposed on Thomsons by its licence or by any other competent
authority (including any network provider), to withdraw or
change any telephone number or code or group of numbers or codes
allocated to the Customer whether on a temporary or permanent
basis provided that Thomsons gives the Customer the maximum
period of notice in writing thereof practicable in the
circumstances.
6.2 If the Customer is in breach of a material term of this
agreement Thomsons may at its sole discretion and upon giving
the Customer written notice elect to suspend without
compensation the provision of Services for a period not
exceeding 14 days. If the breach is capable of remedy and is
remedied by the Customer within the 14-day period, then Thomsons
shall recommence the provision of Services. If the breach is not
capable of remedy or if so capable is not remedied within the
period of 14 days, then Thomsons shall have the option of either
terminating this Agreement under the provision of clause 6.1 or
of continuing the Services.
6.3 If the Customer's call charges exceed the estimated call
spend or the Credit Limit given to the Customer by Thomsons,
whichever is the lower, then Thomsons reserves the right to
request immediate payment of the excess amount and to demand in
accordance with clause 5.6 a deposit be paid in such amount as
Thomsons shall deem to be reasonable. If payment is not made
forthwith by the Customer, Thomsons shall be entitled to suspend
all or any of the Services until payment of the excess amount is
made in full.
6.4 Notwithstanding and without prejudice to any of its rights
under this Agreement, Thomsons reserves the right to withdraw
the Services or any part thereof at any time if the monthly
charges to the Customer are not, in the opinion of Thomsons,
sufficient to make provision of the Services viable for
Thomsons.
7. Liability of each
Party
7.1 Nothing in this
agreement shall exclude or restrict the liability of either
party for death or personal injury resulting from its
negligence.
7.2 If the Services fails to operate or the Customer diverts
traffic to another carrier, Thomsons will not be responsible for
that carrier's charges.
7.3 Neither party shall be responsible to the other in contract,
tort or otherwise for any:
7.3.1 loss of business;
7.3.2 loss of revenue;
7.3.3 loss of profit;
7.3.4 loss of data;
7.3.5 loss of contracts;
7.3.6 loss of anticipated savings; or
7.3.7. for any other indirect or consequential loss whatsoever,
save that this exclusion shall not apply to the fraudulent
activities of either party nor to any claw-back or other loss
suffered by Thomsons pursuant to the determination by an airtime
services provider that the Customer has used and/or provided
services using the Equipment and/or Services which it deems a
gateway.
7.4 Thomsons liability to pay Service Credits in accordance with
Clause 2.17 shall be the maximum extent of Thomsons liability
and the Customers sole financial remedy for Service Failures.
7.5 Each party's liability in tort, contract or otherwise
arising out of or in connection with the performance of either
party's obligations under this Agreement shall be limited to
£1,000,000 for any one incident or series of incidents and
£2,000,000 in aggregate. Service Credits paid or credited to the
Customer by Thomsons will be counted and calculated for the
purposes of Thomsons maximum liability.
7.6 Neither party shall be liable to the other for any damage or
loss which may be incurred by the other party due to any cause
beyond the first party's reasonable control including without
limitation any act of God failure or shortage of power supplies,
trade dispute, any act or omission of Government, highways,
regulatory bodies, other public telecommunication operators or
other competent authority, or supply of services by third
parties.
7.7 In accordance with clause 9, the Customer will be liable for
any fraudulent activity arising at the Customer's site.
Controlling unauthorised access (including fraudulent access) to
PBX, trunking or other equipment or resource shall be the sole
responsibility of the Customer.
8. Mobile Services
8.1 In respect of Mobile
Services and unless Thomsons advise otherwise the Customer shall
enter into an agreement direct with the Airtime Services
Provider and is responsible for all aspects (including the
management) of that airtime service agreement. Thomsons shall
assist the Customer wherever possible in the management of the
airtime service agreement.
8.2 If Thomsons agree to reimburse to the Customer charges for
specified mobile numbers in respect of the Customer's
transferring Airtime Service Provider in respect of such mobile
numbers reimbursement must unless otherwise agreed in writing
(i) be claimed by the Customer not earlier than four months from
the date of transfer and (ii) be only claimed in respect of such
mobile numbers as remain live and have not had a notice of
termination of agreement served at the date of the claim.
8.3 Thomsons will be paid commission (initially and on an
ongoing basis) by the Airtime Service Provider for introducing
the Customer and other customers to it. Such commission may be
clawed back in certain circumstances due to the act or omission
of the Customer, including if the airtime service agreement is
terminated or in respect of gateway or unauthorised use by the
Customer. The Customer shall indemnify Thomsons against any such
clawback and immediately on demand pay to Thomson an amount
equivalent to that clawed-back.
8.4 Where it is agreed that Thomsons shall pay to the Customer a
cash incentive inducement or subsidy for entering into an
airtime services agreement, any such amounts must be invoiced by
the Customer in three equal amounts such invoices to be dated
and delivered at the end of months 6, 12 and 18 of the airtime
services agreement. Payment shall only be due to the Customer
where the airtime services agreement has not been terminated
before the end of the minimum term of the airtime service
agreement. The Customer shall produce to Thomsons such evidence
as Thomsons may reasonably require as to the continuation in
force of the airtime service agreement.
8.5 Any cash incentives
or subsidies due under this clause 8 that have not been claimed
by the Customer within 14 days from the end of the minimum term
of the airtime service agreement become null and void.
8.6 Any Equipment supplied in connection with Mobile Services
shall be supplied subject to these terms and conditions.
Thomsons shall endeavour to supply the Equipment as soon as
practicable and reserves the right to alter specifications or
designs at any time to meet such delivery target.
8.7 All such Equipment will be supplied with the manufacturer's
guarantee, unless otherwise agreed in writing. The Customer
hereby acknowledges that the manufacturer's guarantee is only
valid if the Customer complies with the terms and conditions of
manufacturer's guarantee.
8.8 The Customer shall be liable for the full costs of any
repairs carried out to the Equipment which are not covered by
the manufacturer's guarantee.
8.9 The Customer agrees that Thomsons shall not be liable for
any loss or costs suffered by the Customer:
8.9.1 following any loss by the Customer of Equipment and/or the
unlawful use thereof by a third party.
8.9.2 resulting from loss of network service or other network
issues (including the porting of numbers).
8.9.3 The Customer shall be liable for the costs incurred by
Thomsons of obtaining PAC, MAC or similar codes required for the
transfer of the Services.
9. Fraud
9.1 For the avoidance of
doubt, fraudulent activity includes but is not limited to:
(i) Calls made from the Customer's PBX without their knowledge;
(ii) Calls made utilising the Customer's authentication details;
(iii) Calls made from
an authenticated IP address.
9.2 The Customer acknowledges that the Service known as "fraud
monitor" is not a fraud prevention system and does not prevent
unauthorised access to the Equipment. It is the sole
responsibility of the Customer to setup and maintain their own
security independently of Thomsons and therefore Thomsons
accepts no liability whatsoever for any costs incurred as a
result of a breach of security.
9.3 For the avoidance of any doubt, the Customer
responsibilities include but are not limited to;
(i) Secure implementation and management of their systems
including any hardware not provided by Thomsons such as
Firewalls or PBX. (ii) Maintaining security and confidentiality
of authentication details for online service portals and other
services. (iii) Mitigate exposure to any suspected or known
security breach by resetting passwords, requesting that accounts
are disabled and reporting the incident to Thomsons. (iv)
reporting the incident to the Police.
9.4 Thomsons reserves the right to invoice the Customer for any
fraudulent activity made in accordance with clauses 7.7 and 9.1.
9.5 The Customer accepts full and complete liability for any
costs, losses or damages incurred as a result of fraud and
agrees to indemnify Thomsons against any against any costs,
losses or damage suffered by Thomsons arising from any
fraudulent activity made in in accordance with clauses 7.7 and
9.1 including any costs and expenses reasonably incurred by
Thomsons in investigating any such fraudulent activity.
9.6 Thomsons recommends the Customer obtains professional
security advice with regard to PBX, trunking or other equipment
or resource.
10. General
10.1 Thomsons reserves
the right to change the provider of the services to it at any
time.
10.2 Thomsons reserves the right to change these Terms and
Conditions at its sole discretion by giving the Customer,
subject to clause 10.3, not less than one month’s notice
(usually on the front page of the monthly invoice and/or on its
website www.thomson-comms.co.uk/terms-and-conditions. If the
changes to the Terms and Conditions is likely to cause a
material detriment to the Customer, the Customer can terminate
the Contract without charge (other than any outstanding invoices
which remain due and payable) in accordance with clause 5.2.1.
Should the Customer not notify Thomsons of any objection to the
change to the relevant Terms and Conditions within the one month
notice period the Customer's continued use of the Services
thereafter will be deemed acceptance of such changes.
10.3 If Thomsons is required to make a change to these Terms and
Conditions as a result of any legal or regulatory requirement,
Thomsons will give the Customer as much notice as Thomson
receives from any such legal or regulatory body.
10.4 A notice required or permitted to be given by:
10.4.1 Thomsons under this agreement shall be in writing
addressed to the Customer at its principal place of business or
such other address as may at the relevant time have been
notified pursuant to this provision to Thomsons and shall be
deemed served on the second day after the same has been posted.
10.4.2 the Customer under this agreement to Thomsons shall be
sent by recorded delivery, shall be in writing and addressed to
Thomsons principal place of business or such other address as
may at the relevant time have been notified pursuant to this
provision to the Customer and shall be deemed served at the time
of delivery.
10.5 If any provision of this agreement is held by a court or
other competent authority to be invalid or unenforceable in
whole or in part the validity of the other provisions of this
agreement and the remainder of the provision in question shall
not be affected.
10.6 The Customer shall not assign sub-license, delegate or
otherwise deal with all or any of its rights and obligations
under this agreement without Thomsons prior written consent,
such consent not to be unreasonably withheld. Nothing in this
agreement shall be deemed to grant to the Customer a licence to
use any software or other intellectual property right (which
shall include the Thomsons trademarks) other than strictly in
accordance with the terms of this agreement. For the avoidance
of doubt, the Customer shall not be entitled to sub-license any
such software or other intellectual property right.
10.7 These terms and conditions together with any terms set out
in the order constitute the entire agreement between the
parties, supersede any previous agreement or understanding and,
subject to clause 10.1 and 5.2,may not be varied except in
writing and signed by Thomsons or varied orally and then
confirmed in writing by Thomsons. All other terms, express or
implied by statute or otherwise, are excluded to the fullest
extent permitted by law. In entering into this agreement the
Customer acknowledges that it does not rely on any
representations which are not confirmed in the terms of this
agreement, but nothing in this agreement affects the liability
of either party for fraudulent misrepresentation.
10.8 The parties agree that the Contracts (Rights of Third
Parties) Act 1999 shall not apply to this agreement.
10.9 The laws of Scotland shall govern this agreement, and the
Customer agrees to submit to the exclusive jurisdiction of the
Scottish Courts.
10.10 The Customer must bring any legal proceedings against
Thomsons in connection with this Agreement within 12 months from
the date which the Customer first became aware or ought
reasonably to have become aware of the facts giving rise to the
liability or potential liability of Thomsons or within the
statutory limitation period, whichever is the earlier.
10.11 The Customer and Thomsons undertake to each other that it
shall keep and shall procure that its directors, officers,
employees, servants, agents and subcontractors(as appropriate)
shall keep secret and confidential and shall not use, copy,
adapt, alter or part with possession of, or disclose to any
other third party any information or material of a technical or
business nature relating in any manner to the affairs, business,
products or services of the other which may be received or
obtained in connection with the performance of this agreement
PROVIDED THAT:
10.11.1 nothing herein shall prevent the use or disclosure of
any information not treated by the other party as confidential
or which does not properly belong to it; and
10.11.2 the party receiving such information or material shall
not be prevented from using or disclosing the same to the extent
that it is in or comes into the public domain otherwise than
through the default or negligence of the receiving party, or to
the extent that its disclosure is required by law.
10.12 Each party warrants to the other that it will at all times
comply with its obligations (if any) under the Data Protection
Act 1998 (as amended). Where the discharge of Thomsons
obligations under this agreement involves the processing of
personal data, the Customer appoints Thomsons as the Customer's
data processor to process the personal data on behalf of the
Customer for the purposes of this agreement.
10.13 The Customer is responsible for the security of the use of
the Services including, but not limited to, backing up all data,
ensuring that appropriate anti-virus software is installed,
having appropriate procedures in place to protect and update
passwords and having an appropriate disaster recovery plan in
place. Where the Customer knows or ought reasonably to know that
that there is a threat to the security of the Services, the
Customer must promptly contact Thomsons.